Job Description

To complement our team, we are looking for a customer- and team-oriented individual for our Plasma Control Technologies division at the Penang site as aCustomer Quality EngineerFor 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.To this end, we work and research on the basis of X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.In the Plasma Control Technologies (PCT) division, we manufacture specialized components that are required for the precise control of plasma processes and are used in the production of memory chips or touch screens for sensors, smartphones or tablets.Main Tasks and Targets

• Acts as in interface towards local customer in case of quality issues
• Monitors and improves the quality situation towards customers
• Drives actively the 8D process internally to define sustainable corrective actions
• Close interaction towards internal partners (R&D, OPS,GCQM matrix lead) to support problem solving process and share best practice
• External communication of 8D results and customer interaction in respect to quality issues in close collaboration with the sales team

Tasks/Responsibility

• Overall performance monitoring of the customer quality situation of local customers for matches - single point of contact
• Collect customer related data representing the overall quality situation and derive necessary actions to be taken by Comet internally
• Prioritize Comet internal activities to ensure sustainable problem solving based on urgency and impact in close interaction with the GCQM matrix lead and team
• Handling of customer quality related escalations
• Interface towards other sites representing matches (SJC-partner & FLA-supplier)
• Drives actively the 8D process Comet internally to define sustainable corrective actions in the root causing area
• Close interaction towards internal partners to support problem solving process and support Failure analysis team to identify actionable root causes
• External communication of 8D results and customer interaction in respect to quality issues in close collaboration with the sales team
• Derive internal CIP measures in the area of customer quality processes and implement them into the existing quality systems

Working Experience/Technical Skills/Know How

• Degree in electronics, mechanics or similar education, RF technology knowledge
• 5 years + experience in customer interaction in respect to quality issues
• Deep knowledge of requirements of the semiconductor industry and the way of applying continuous improvement methods
• Very good knowledge in problem solving
• Strategical and tactical thinking to improve quality situation towards customers

Personal Skills (Leadership, Social Skills)

• Collaborative working style to lead inter disciplinary teams for problem solving
• Leading by example - influencing / convincing partners and customers
• Excellent communication skills internally as well as towards customer
• Effective presentation of issues internal and external verbal and in writing (Eng.)
• Strong analytical approach to focus the team to ensure a result driven approach
• Enjoys working with people - high integrity - self-motivated - detail driven

Methodological Competence

• Very good knowledge and application of problem solving methods like RCCA, 8D, Ishikawa, Is - Is not, 5 Why
• General understanding of support quality methods like FAI, FMEA, CIP \xe2\x80\xa6
• Data analysis capability to support root cause finding
• Understanding of analysis methods, their results to apply correct method for the related case

Subordination / Competencies

• The current organization chart resp. the signature and competence regulation apply.

We are curious about you and look forward to receiving your complete online application.

Comet Group