Job Description

About Us

Incora\xe2\x84\xa2 (a merge of 2 great companies\xe2\x80\x99: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of the supply chain, from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers\xe2\x80\x99 businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

This exciting opportunity!

We are looking for a Customer Quality Lead to be the primary technical point of contact with designated customers, providing an accurate review of performance and quick response to any customer enquiries. You will improve performance to designated customers by robust

containment / problem resolution. Key duties include:

• To build effective working relationship with designated customers, to understand specific customer needs and expectations, and translate into robust processes or customer focused improvement projects to improve working relationships.
• Be the point of technical expertise through knowledge of customer product specifications, requirements and drawing interpretation, to ensure there is focus on resolving issues in a timely manner.
• To contain, investigate and implement corrective actions for customer complaints on all improvement activity, to meet customer expectations.
• Lead customer focused improvement projects to deliver improved performance to customers and to Incora.
• Participation in improvement activities at department/company level to enhance business performance.

Qualifications

About You

• A relevant qualification in mechanical or manufacturing engineering
• AS9100 or AS9120 internal/lead auditor requirements (essential)
• Experience working in Aviation/Aerospace industry (essential)
• Sigma or Lean accreditation
• Significant experience in problem resolution/root cause analysis
• Some experience of working within an automotive or aerospace industry
• Some experience leading continuous improvement activities
• Good verbal and written communication skills
• Good presentation skills
• Strong influencing and relationship building skills.

Most importantly, you will be passionate about our Incora Values and exceeding customer expectations:

• Courage Take ownership for issues and problems.
• Collaboration Work positively with others a real team player
• Commitment Focuses on consistently achieving great results.

So, if you feel you have all of this and even more, apply now.

In return, we will offer you an exciting package that includes a great salary, benefits and more. But most importantly, we will offer you the chance to become part of our Incora Story.

Incora