Customer Relation Executive

Batu Pahat, Johor, Malaysia

Job Description


s:

  • To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
  • Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
  • Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
  • To carry out predictive & preventive maintenance/defects works according to the planned schedule.
  • Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
  • Comprehensive records keeping of all maintenance/ defects activities.
  • Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
  • Attending to customer, contractor on site to support and coordination works.
  • Follow up with the daily routine job that has been assigned by the Manager
  • Execute or perform any task or assignment that may be assigned by the superior.
  • Preparing SOP for end users to use where necessary.
  • Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
  • To ensure good housekeeping is maintained at all times (5S).
  • May be required to work in shift or weekend to support the required maintenance/ defects activities.
  • Perform other ad-hoc tasks assigned
  • Discuss and update the status to the superior timely.
  • To be based at Batu Pahat Branch Office
  • Working period of Monday-Saturday (8am-5pm)
Job Requirement:
  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
  • Preferably at least 2 years of related working experience.
  • Preferably specializing in Customer Service or equivalent.
  • Good communication skills in English,Malay language for both spoken and written
  • 1 undefined positions available
  • Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
  • Ability to build good relationship internally and externally
  • Multi-tasking is expected.
  • Able to work independently under minimal supervision.
  • Able to work under pressure and meet deadline
  • To be based at Batu Pahat Branch Office.

MGB Berhad

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Job Detail

  • Job Id
    JD1074374
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Batu Pahat, Johor, Malaysia
  • Education
    Not mentioned