Job Summary / Purpose Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers\xe2\x80\x99 inquiries and need. Key Responsibilities 1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity. 2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing, repair works, subject to customer\xe2\x80\x99s convenience. 3. Responsible for after service follow -up , conducting survey of customers\xe2\x80\x99 degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service. 4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time. 5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction. 6. To use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company. 7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation. 8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers. 9. To generate and prepare all standard reports for PESB. To ensure accuracy and prompt submission of the Reports to PESB. 10. To assist in answering incoming telephone calls. 11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company. 12. To maintain housekeeping and up-keep of the work -place, according to standard set by PESB.
Objective of the company is grateful for the pleasure of serving and meeting every customer need. Provide trade \xe2\x80\x93 in car services among customers is something for which we are especially grateful. We also provide car sales, trade in, repairing / service & car rental including wedding event, holiday trips, monthly rental, special event ect.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5