Job Description

• At least 1 years of experience in customer service experience is preferred.
• Basic knowledge on how to use Outlook, Google Sheets, and Microsoft Office.
• Proficiency in written and spoken Mandarin, Bahasa Melaka & English Mandarin (to liaise with mandarin-speaking clients).
• Strong multitasking skills and able to work in a fast-paced environment.
• Skills needed: Good communication/ customer service skills, accurate and logical problem solving, multitasking skills, and the ability to work in a team environment.

• Respond promptly and courteously to customer inquiries and issues through various channels such as phone, email, social media, or online chat.
• Resolve customer problems, complaints, and concerns to ensure customer satisfaction.
• Establish and maintain positive, trusting, and stable relationships with customers.
• Provide relevant information, advice, and solutions to meet customer needs.
• Record and manage customer information and interactions, ensuring accuracy and confidentiality.
• Aid customers in resolving product or service-related problems, including guiding them through troubleshooting and repairs.
• Coordinate with other departments or teams to resolve customer issues.
• Provide customers with information about products, services, or policies to help them make informed decisions.
• Educate customers on how to use the company\'s online platforms or self-service options.
• Comply with the company\'s customer service policies and procedures to ensure consistency and compliance.

• Five Working Day
• Work Office Hours Only
• Provide Internal Training
• Provide External Training

• Near to Public Transport
• Training Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave
• Company Trip
• 5 Working Days

Ricebowl