Job Description

• Candidate must possess at least a SPM Certificates / Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, Advanced Degree.
• Fluent in English, Bahasa Malaysia,
• Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
• Excellent written and verbal communication skills.
• Able to work 6 days a week.
• Interested in customer service and communication.
• Minimum of one (1) year of experience in customer service and assistance, cashier, telemarketing or related field.

• Arrange dental appointments for patient according to the Doctor and Patient schedules.
• Respond to all customer inquiries through all channels, including phone calls, Whatsapp, and social media in a timely and thorough manner.
• Prepare daily appointment reports to ensure planning and smooth operations for doctors and dental assistants.
• Obtaining feedback from patients regarding past treatments and assuring that feedback, including suggestions and complaints, are recorded for follow-up action.
• Managing the doctor\'s working schedule including the management of locum doctor\'s schedule.
• Handle "Customer Retention" activities by contacting old customers to schedule annual dental check-ups and sharing promotions and new packages
• Updates daily reports to record customer volume, physician sales performance and marketing data for analytical purposes.

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development
• Monthly Commission
• Overtime
• Yearly bonus
• Monthly attendance Incentive
• Medical Benefits
• EPF, SOCSO & EIS
• Annual Leave
• Uniform Provided

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