ACTUAL JOB LOCATION : BANGI - SHOWROOM E-MAS PROTON
JOB SCOPE
? Responsible to be a middle person to solve customer's problems and push the respective departments to increase their service level to satisfy the customers' requirements.
? To do Post Service Follow-up calls after 3 working days to ensure customers participate in HQ survey in order to get better CSI/SSI & NPS ratings
? Identifying and escalating priority issues, and reporting to the respective department & also to HQ if required.
? Perform outbound calls, esp
? Others/Adhoc task as instructed by superior/Head of Department
JOB REQUIREMENT
? Qualifications: Minimum of 1 year working experience in the service industry, preferably in a customer service background. Fresh graduates are welcome to apply
? Certificate/SPM/Diploma/Degree in Business Administration or equivalent.
? Candidates must have excellent communication & customer service skills.
? Good in follow-up and reporting, computer literate and able to handle pressure.
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
Additional leave
Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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