Customer Relations Executive
Batu Caves, Selangor, Malaysia
Job Description
- A well-mannered, calm, polite and eloquent individual with 1-2 year(s) experience in the field of Customer Service and After Sales Coordination.
- Interediate proficiency in reading and writing in the English and Bahasa Malaysia languages.
- A good understanding and affinity to mobile phone technology, well versed about the industry, its trends and challenges.
- Good knowledge about e-commerce and familiarity with e-commerce Live Chat is a plus.
- Experienced and comfortable in handling customer inquiries via calls, live chat, and emails.
- Work as part of the sales team to drive positive company sales results.
- An organized individual that is able to track incidents, issues and cases accurately. Also has the ability to multi-task, prioritise and manage time effectively.
- Proficient in handling computers, know their way around Microsoft Office, able to write emails and answer them.
- Friendly and attentive to details that can work in a team of other like- minded people and work independently as well.
- Willing to work in fix shift and weekends.
- Provide timely and accurate information to customers regarding products, services, and policies.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Opportunities Career Advancement
- Annual Leave
- EPF
- SOSCO
- Allowance Provided
- Staff Meal
Ricebowl
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Job Detail
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Job IdJD1040198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBatu Caves, Selangor, Malaysia
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EducationNot mentioned