Job Description

Mohon

Kelayakan

• At least 1 to 2 years' experience in related field (preferred)
• Possess good & clear communication skills (able to communicate in English and Bahasa Malaysia, Mandarin is an advantage)
• Good interpersonal skills
• Ability to use positive language & patience
• Must be able to work varied shifts (weekends and public holidays)

Tanggungjawab

• Handle customer enquiries regarding products, orders, and delivery status on online and offline platform e.g., live chat
• Handle customer complaints and follow-up with the disposition actions
• Work closely with warehouse and logistics team to ensure daily order fulfilments are met
• Work closely with 3PL service providers in handling of delivery matters
• Process and follow up returns and refund procedures
• Identify any common issues regarding products or courier services
• Must display a high level of professionalism, friendliness and composure when dealing with customers, including the ability to interpret and resolve customer needs
• Assist in any ad-hoc duties and activities as and when required

Manfaat

• Monthly salary RM2,200 to RM 2,500
• EPF, SOCSO & EIS
• Shift allowance from RM100 - RM200
• 12 days annual leave
• Maternity leave, birthday leave, compassionate leave and marriage leave
• Mileage and toll claim
• Annual bonus and increment based on performance
• Positive working atmosphere
• Recreational (etc. Sports, Company Trips, Annual Dinner & Team Lunch)
• Working hours:Morning Shift: 9.00 a.m - 6.00 p.m Evening Shift: 6.00 pm - 3.00 a.m

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