Job Description

Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand \xe2\x80\x93 and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
Reporting to the Store Manager, you will lead the team, which includes Checkout, Exchange & Returns, and Services section. You need to ensure a positive and joyful shopping experience for all IKEA visitors and customers. Establishing and retaining a life-long relationship with existing and new customers to drive sales growth and sustained long-term profitability by : - Your assignment

• You get feedbacks from our customers and work with the team and other functions to make improvements to our customers by securing an easy buying process throughout the store.
• You work with the commercial team to support commercial activities in converting visitors to customers and generate repeated store visits.
• Using evaluated customer insights, you build business plans and actions in order to continually improve how we work.
• You ensure the various service frontlines are appropriately staffed at all times of the day and that our after-sales care takes responsibility for resolving customer complaints effectively.
• Operationally, you ensure fast and easy payment processes, clear customer guidance, and ensure we build strong customer relations over time by optimizing the potential of our loyalty programs. Working with your team to improve efficiency and reduce waiting times for the customers.

Qualification

• You have at least 8 years of retail / customer service management experience, with strategic, analytical abilities and a strong passion in home furnishing business.
• You have people management experience.
• Highly-driven, you enjoy working in a fast-paced environment and have a strong desire to work in a team-oriented work culture.
• You have in-depth knowledge of local market business conditions and competitive environment and are passionate about growing business.
• You are desired to take on responsibility, with good communication skills and a service-oriented mind with customers\xe2\x80\x99 best interest at heart.
• You are proficient in computer skills and are comfortable with interacting with people of all levels.
• You are self-reliant and motivated with a proven ability to work as part of a larger team.

More Information
Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment.

• If you can\'t access the link, please go to the original job posting at Smart Recruiter.

Working with us has its rewards Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them: IKEA discounts Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work. Flexi benefits We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health. Maternity and paternity leave We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys \xe2\x80\x93 and responsible \xe2\x80\x93 at home. Gifts We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/ Work environment As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side. Incentive plan All co-workers may earn an annual financial reward when we meet our shared business objectives. Free Parking All co-workers are given free parking.
Please apply by 15 January 2023.