Customer Relationship Officer (johor Bahru)

Johor Bahru, Johor, Malaysia

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Handle inbounds call/outbound calls/live chat/email enquiries
Provide effective solution for customer issue.
Follow up and respond back to user on timely manner.
To deliver excellent customer service to customer via phone or any other channels.
To provide accurate information on products and services to customer
Exceeding customer expectation in terms of customer service and accurate information.
Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
You will be accountable for meeting individual (KPIs) and team goals.
Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation , maintenance and continual improvement of the Customer Service Quality Management System.
Follow required procedures and processes to resolve customer inquiries or complaints

Location: D-01-01 Pusat Komersial Bayu Tasek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru.

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