Customer Service Admin
Pulau Pinang - Kuala Lumpur, Malaysia
Job Description
- Respond promptly to customers enquiries across all channels (including Email, Voice Call & WhatsApp).
- Attend to customers over the counter and process program/lesson registration, payment, lesson schedule and other administrative procedures.
- Assist customers on their needs and query for programs, lessons or any other centre related matters and attend to their needs during their visit to the centre for good and smooth experiences.
- Always identify and assess customers\' needs to achieve higher satisfaction. Build sustainable relationships of trust with customer through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Ensure the centre facilities & operation are in tip top condition for the comfort and safety of the customers.
- Remain up-to-date on all promotions, product launches, and events. Assist with all promotion and marketing campaign.
- Decorate centre facilities according to festive calendar.
- Manage centre utilities, track record, forms and marketing materials, office supplies, document filing and any related task.
- Liaise with contractor/supplier for work and supplies required for the centre\'s upkeeping.
- To prepare operation reports and documents filing.
- Other ad-hoc duties assigned.
- EPF, SOCSO, EIS, Medical Leave & Claim
- Annual Performance Bonus
- Incentive Trip
- Training & Professional Development
- Team Building & Welfare
- Free Swimming
Ricebowl
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Job Detail
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Job IdJD1054334
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang - Kuala Lumpur, Malaysia
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EducationNot mentioned