Job Description

Role & Responsibilities

Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners. Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations. Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Job Requirements

Candidate must possess at least SPM/O level.

Fresh graduates are encouraged to apply

Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)

Benefits Offered

Work from home option available after 3 months of good performance EPF, Socso & EIS Medical Leave & Annual Leave KPI Incentive Medical insurance Dental Claim Competitive salary package Comprehensive learning and development plans for your career growth Fast career advancement opportunity Cross culture & fun working environment

Location:

Sunway Visio, Sunway Velocity, Cheras.
Job Type: Full-time

Pay: RM3,000.00 - RM3,700.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Work from home
Ability to commute/relocate:

Cheras: Reliably commute or planning to relocate before starting work (Preferred)
Education:

STM/STPM (Preferred)
Language:

Mandarin (Preferred) * English (Preferred)