Job Description

Position Summary:

This is a business advisor's role is to provide store performance updates to

E-Commerce

sellers and pitch tools to be adopted to boost sellers revenue. The candidate will do this by calling list of sellers daily, creating a ticket and sending an email for ownership purposes.

Requirement:

Preferable Sales or Telemarketing Background Able to articulate well on both English and Bahasa Melayu Excel skills is an advantage - due to handling of large files Education: at least SPM or above. Keen to work in Cyberjaya.

Duties and Responsibilities:

Assist sellers by making outbound calls at least 80 to 100 on a daily basis Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching Able to understand trends on sellers' performance and advise sellers accordingly on the best move to gain an advantage in revenue Build Rapport and seller engagement by Warm support on calls Accountability & Ownership - calling back on time Understanding seller's time Adjusting to the seller phase and needs Escalating matters - incase seller raises issues outside of scope and support Contribute to team effort by making sure daily targets are met before we end the day Build sustainable relationships of trust through open and interactive communication Follow communication procedures, guidelines and policies Adhere to all Zero tolerance policies Adhere to all Standard operating procedure both on client and CNX Side Handle Emotions and Stress well Highly adaptive to situation and versatile to changing directions and focus in relation to ecommerce business drive
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Dental insurance Health insurance Professional development Vision insurance
Work Location: In person