Job Description

We are hiring

on behalf of our client

, a leading global BPO company, for the position of

Customer Service Advisor (Japanese Speaker)

. In this role, you will play a key part in ensuring a safe, positive, and engaging online experience for users.

Responsibilities:

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat Identify customer needs and assist them in using specific features and functionalities in the social media platform Follow-up with customers to ensure their technical issues are resolved Become and remain knowledgeable about social media products and community standards Use market-specific knowledge, signals and in sights to spot and scope scalable solutions to improve the support of our community of users Identify inefficiencies in workflows and suggest solutions Enforce social media Terms of Use by carefully monitoring reports of abuse on the site Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

Open to Japanese and non-Japanese Native (JLPT N2, English C1 is preferred) #Malaysians or any nationalities can apply*
Minimum High school graduate with several years of work experiences Prior working experiences in customer-oriented product environment, consulting, or operations role Ability to follow process and collaborate effectively to work in a team Excellent written and communication skills in native and English language

Benefits (For Expats):

Employment visa 1 way flight ticket 1 week accomodation support upon arrival
Any inquiries? Contact Azliney at 60162284692 (Whatsapp)

Job Types: Full-time, Contract

Pay: RM5,500.00 - RM8,900.00 per month

Benefits:

Dental insurance Flexible schedule Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Language:

Japanese (Preferred)
Work Location: In person