Customer Service Advisor (mandarin & Cantonese)

Kuala Lumpur, Malaysia

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Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
Fresh graduates are encouraged to apply
Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)

Responsibilities

Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest\'s expectation, coupled with real-time escalations.
Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Benefits

Additional Benefits

Ricebowl

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