Customer Service Advisor Trademark
Pulau Pinang, Malaysia
Job Description
Customer Care Advisor \xe2\x80\x93 Trademark Maintenance
We are looking for a Trademark Maintenance \xe2\x80\x93 Customer Care Advisor to join our Customer Care team in Penang, Malaysia. This is an amazing opportunity to work on most valuable trademarks in the world.
About You :-
- Candidates should possess a Bachelors degree in law.
- The ideal candidates will be those who have:
- completed their pupilage with no intention to practice.
- legal practitioners with 1 - 2 PQE.
- exhausted all sittings for CLP.
- A good command of English and computer literacy is essential for this position.
- Trademark agent qualification
- An ability to communicate with customers easily and effectively, with strong negotiation skills.
- A \xe2\x80\x98customer first\xe2\x80\x99 attitude and approach to working.
- Organizational and administration skills.
- Responsible for ensuring that trademark renewals are filed and confirmed in a timely manner.
- Providing technical guidance and experience in supporting customers with completion and execution of trademark renewal formalities (included but not limited to, Powers of Attorney, Affidavits of Use and Original Certificates of Registration)
- Taking accountability for trademark renewals within multiple jurisdictions for each allocated customer portfolio.
- Maintain accuracy of trademark records in a timely manner.
- Log, respond and resolve incoming telephone and email queries for your allocated customer portfolio.
45 hours per week during US shift hour. Full time permanent position based in Penang.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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Job Detail
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Job IdJD939549
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned