Customer Service Agent
Shah Alam, Selangor, Malaysia
Job Description
Are you a movement maker? Are you seeking new and exciting career opportunities?
Here is what you need to know about the job:
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About the job
We are a leading E-commerce service provider in the Greater China and Southeast Asia (SEA) market. With advanced technologies and experienced operations team, we provide best-in-class Trade Partner/Enabler/Technology services to international brands and expand their online business in these fast-growth markets.
We are looking for a talented Customer Service Exec to be based in Kuala Lumpur, Malaysia!
DUTIES AND RESPONSIBILITIES
- Handle inquiries from buyers via live chat channels (Lazada, Shopee etc)
- To communicate effectively and accurately when communicating with buyers
- To take on ad-hoc projects/assignments
- Coordinate and monitor all customers orders from submission until final delivery
- Liaise between customers and the internal Operations Team
- Participate in customer service related meeting
- Preferably 2 years experience in Customer Service field
- Excellent English and Bahasa Malaysia speaking and written skill
- Positive, self oriented attitude
- Ability to thrive in a fast-paced and sometimes high pressure environment
- Willing to work shift (including weekend / Public Holiday)
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization\xe2\x80\x99s Declaration on Fundamental Principles and Rights at Work.
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Job Detail
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Job IdJD964356
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned