Customer Service Agent|rm2,400 + Allowances|normal Working Days|kl
Kuala Lumpur, Malaysia
Job Description
b'
- Position: Customer Service Agent
- Location: Menara Public Bank 2, Jalan Raja Chulan
- Salary: RM2,400 + RM100 (Attendance Allowance) + RM100 (KPI Allowance)
- Working days : Monday - Friday
- Working hours : Rotational Shift (9am - 9pm)
- Minimum Diploma and above
- Fluent in English
- Sales and problem-solving mindset.
- Able to provide and convince clients to adopt solutions
- Able to use data analytical skills to advise seller on business plan
- Able to do objection handling, compile and escalate rejection cases for team analysis
- Strong interpersonal and communication skills
- Well-organized and able to work in a fast-paced environment to meet deadlines
- Familiar with Microsoft Office (especially Excel: Filter) and data analytics
- Familiarize with tools and services, with the focus of communicating and encouraging sellers to adopt relevant tools and services to improve their performance.
- Analyses sellers\xe2\x80\x99 business performance to support sellers with insights on tools adoption, relevant practices to improve business performance on said e-commerce platform. This includes understanding trends on seller\xe2\x80\x99s performance, practices on platform, and advise sellers accordingly on the best steps to gain advantage to achieve better performance.
- Reach out and incubate 20-30 of seller a day via calls, WhatsApp conversations and other means applicable.
- Build rapport with sellers and provide positive consultation experience with:
- Accountability & Ownership \xe2\x80\x93 calling back on time.
- Adjusting to the sellers\xe2\x80\x99 pace and needs.
- Escalating matters \xe2\x80\x93 in case business owners raises issues outside of scope and support.
- Ensure daily & monthly targets are met.
- Adhere to communication procedures, guidelines and policies to ensure positive seller experience.
- Familiarize with e-commerce knowledge and market trends to devise business strategies.
- Monday to Friday
- Rotational shift
- Attendance bonus
- Performance bonus
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD915455
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned