Customer Service Airfreight (bayan Lepas, Penang)

Bayan Lepas, Pulau Pinang, Malaysia
PERSOLKELLY
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Job Description


  • Acts as key contact for allocated customers
  • Accepts, coordinate and processes orders for freight
  • Stays informed on shipment and exception status for allocated customers & handles enquiries & first level escalations
  • Proactively informs customer on shipment status and exceptions
  • Proactively takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
  • Performs customer required customer reporting
Search Criteria ( Important Column)Must Have Skills & Keywords (In Order of Importance)1 Computer literacy - ability to use computers and related technology efficiently covering Microsoft office application.2 Ability to speak & write in English language fluently3 Able to manage stress4 Able to multitask based on priority5 Team playerPrimary responsibilities of this role + Percentage of time they will be perfoming themList of responsibilityPercentage of time1. Track & TraceAn hour2. Shipment coordination3-4 hours3. Handle customer enquiries & complains0.5 to an hour depending on ability of the candidate4. Manage customer reportingAn hourReference Number:Contact Details:Fatin_Salleh@persolkelly.comProfession:Procurement and Supply Chain
Transportation & LogisitcsCompany:PERSOLKELLY MalaysiaDate Posted:18/03/2024 2:26:00 PM

PersolKelly

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Job Detail

  • Job Id
    JD1020806
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bayan Lepas, Pulau Pinang, Malaysia
  • Education
    Not mentioned
 
 
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