Customer Service Airfreight (bayan Lepas, Penang)

Bayan Lepas, Pulau Pinang, Malaysia

Job Description


  • Acts as key contact for allocated customers
  • Accepts, coordinate and processes orders for freight
  • Stays informed on shipment and exception status for allocated customers & handles enquiries & first level escalations
  • Proactively informs customer on shipment status and exceptions
  • Proactively takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
  • Performs customer required customer reporting
Search Criteria ( Important Column)

Must Have Skills & Keywords (In Order of Importance)

1 Computer literacy - ability to use computers and related technology efficiently covering Microsoft office application.

2 Ability to speak & write in English language fluently

3 Able to manage stress

4 Able to multitask based on priority

5 Team player

Primary responsibilities of this role + Percentage of time they will be perfoming them

List of responsibility

Percentage of time

1. Track & Trace

An hour

2. Shipment coordination

3-4 hours

3. Handle customer enquiries & complains

0.5 to an hour depending on ability of the candidate

4. Manage customer reporting

An hour

Reference Number:

Contact Details:

Fatin_Salleh@persolkelly.com

Profession:

Procurement and Supply Chain
Transportation & Logisitcs

Company:

PERSOLKELLY_RHQ

Date Posted:

14/08/2023 11:12:00 AM

PersolKelly

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Job Detail

  • Job Id
    JD972411
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bayan Lepas, Pulau Pinang, Malaysia
  • Education
    Not mentioned