Customer Service Airfreight (bayan Lepas, Penang)
Bayan Lepas, Pulau Pinang, Malaysia
Job Description
- Acts as key contact for allocated customers
- Accepts, coordinate and processes orders for freight
- Stays informed on shipment and exception status for allocated customers & handles enquiries & first level escalations
- Proactively informs customer on shipment status and exceptions
- Proactively takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Performs customer required customer reporting
Must Have Skills & Keywords (In Order of Importance)
1 Computer literacy - ability to use computers and related technology efficiently covering Microsoft office application.
2 Ability to speak & write in English language fluently
3 Able to manage stress
4 Able to multitask based on priority
5 Team player
Primary responsibilities of this role + Percentage of time they will be perfoming them
List of responsibility
Percentage of time
1. Track & Trace
An hour
2. Shipment coordination
3-4 hours
3. Handle customer enquiries & complains
0.5 to an hour depending on ability of the candidate
4. Manage customer reporting
An hour
Reference Number:
Contact Details:
Fatin_Salleh@persolkelly.com
Profession:
Procurement and Supply Chain
Transportation & Logisitcs
Company:
PERSOLKELLY_RHQ
Date Posted:
14/08/2023 11:12:00 AM
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Job Detail
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Job IdJD972411
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned