Job Description

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Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

We are looking for a Customer Service and Experience Centre Representative to join us as we strive to deliver world-class service to our customers. As a sales professional, knowledge of the sales process is crucial - prospecting, qualifying, selling, overcoming objections, closing the deal and follow up. We want somebody who matches our spirit and ambitions, and someone who will challenge us to constantly push our boundaries.

• Provide customers with service, product knowledge, and expertise.
• Selling musical instruments and merchandise.
• Maintain a high level of customer service and satisfaction.
• Managing inbound and outbound calls in a timely manner.
• Assisting callers with troubleshooting, navigating the company website, or using products or services.
• Identifying customers\' needs, clarifying information, researching every issue, and providing solutions to de-escalate situations involving dissatisfied customers.
• Achieve personal/team qualitative and quantitative goals.
• Participate in sales and marketing events, roadshows, and so on as needed.
• Complete daily Customer Service and Experience Centre tasks.

• Ability to play an instrument is required (guitar or bass preferably). A thorough understanding of various musical instruments will be advantageous.
• Previous retail or customer service experience.
• Excellent active listening skills and troubleshooting skills.
• A patient and empathetic attitude.
• Exceptional interpersonal and rapport building skills.
• Strong phone and verbal communication skills as well as active listening.
• Knowledge of CRM systems and practises, such as Shopify and Gorgias.
• Customer focus and adaptability to various personality types.
• The ability to multitask, set priorities, and effectively manage time.
• Proficient in English as well as other languages commonly spoken by callers.
• Excellent presentation skills, self-motivation, and teamwork are required.
• Excellent customer service and salesmanship.
• Computer literate with basic office software knowledge.
• Working on weekends

• Competitive Remuneration
• Healthcare, Dental & Insurance Programme
• Various Leave Benefits
• Long Service Awards
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products

Vista Musical Instruments