Job Description

Description

Company Background:

Wecome Pte Ltd is an innovative start-up originating from Nanyang Technological University, leading the development of advanced platform solutions for the Food and Beverage industry. Our mission is to integrate cutting-edge technology with efficient service delivery, transforming the F&B sector. Wecome's unique ecosystem includes advanced Point-of-Sale (POS) systems, eco-efficient delivery solutions, and data-driven business insights, positioning us as a key partner in shaping the future of the food service industry.

:

Wecome Pte Ltd is seeking a capable and proactive Customer Service and Operations Executive to join our dynamic team. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home while still contributing effectively to our operations. Your primary duties will include:

Customer Service Management:

Handle customer service inquiries and issues efficiently and promptly, ensuring satisfaction and resolution of all queries.

Database Maintenance:

Create and maintain in-house records and databases involving merchants, customers, and financial data, ensuring accuracy and confidentiality.

Daily Liaison:

Coordinate with merchants, the delivery team, and users on order matters daily, facilitating smooth operations.

Sales and Onboarding Support:

Assist the sales team with the onboarding process for new merchants and collaborate with the operations team to address existing merchant requests.

Ad-Hoc Assistance:

Provide support to colleagues with ad-hoc tasks as necessary, demonstrating flexibility and teamwork.

Requirements:

Good communication and interpersonal skills in the English/Chinese communication environment (Must). Detail-oriented with a positive thinking and proactive service attitude. Willing to learn and adapt in a fast-paced working environment. Ability to start work immediately or on short notice.

Job Type:

Part-time (Weekend Or Public Holiday), Remote

If you are passionate about customer service, enjoy working in a collaborative environment, and meet the above requirements, we would love to hear from you! Apply now to join our team and contribute to our mission of transforming the F&B sector with innovative technology solutions.

Job Types: Part-time, Contract, Temporary, Freelance

Pay: From RM800.00 per month

Expected hours: 10 - 16 per week

Language:

Chinese and English (Required)
Work Location: Remote