Customer Service Assistant (3 6 Months Contract)
Shah Alam, Malaysia
Job Description
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JOB PURPOSE Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with. Receive, handle and manage inquiries and feedbacks from customer and clients. KEY RESPONSIBILITIES
Contract length: 3 months Salary: RM1,500.00 - RM2,200.00 per month Schedule:
- Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
- Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
- Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
- Perform and process transactions in SAP accurately in a timely manner \xe2\x80\xa2 Churn out and prepare reports on timely manner
- Attend and participate in cross-functional discussions and meetings when needed
- SPM / Diploma in any relevant studies
- Minimum of 1 year experience
- Communicating effectively at all levels, both verbal and written
- Being able to deal, work and cope in a difficult and highly competitive environment
Contract length: 3 months Salary: RM1,500.00 - RM2,200.00 per month Schedule:
- Monday to Friday
- Bukit Jelutong: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma/Advanced Diploma (Preferred)
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Job Detail
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Job IdJD913033
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Malaysia
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EducationNot mentioned