Customer Service Assistant Forwarding

Pelabuhan Klang, Selangor, Malaysia

Job Description


RolesThe key roles of the Customer Service Assistant - Forwarding are:

  • To ensure all declaration done in the system are accurate to avoid any penalty and delay in shipment.
  • Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.
ResponsibilitiesThe Customer Service Assistant - Forwarding is overall responsible on the on the export management with the defined scope for Titimas Logistics Sdn. Bhd.
  • Regularly check emails for new customer bookings, print confirmations, and open job files.
  • Open jobs in the Smart Freight System/Port Klang Net and update the information.
  • Daily check and update vessel closing times in the Port System.
  • Closely follow up with customers on invoices and packing lists.
  • Send draft K2 and K3 documents to customers for confirmation.
  • Submit K2, K3, and K8 forms using the SMK cargo system.
  • Apply for Dangerous Goods (DG) and Out of Gauge (OOG) permits as needed.
  • Submit ZB2 export documents for transshipment if required.
  • Send draft Certificates of Origin (C/O) to customers and follow up for confirmation.
  • Assist customers with MITI applications and forward them to Operations for endorsement.
  • Apply for necessary government permits for export/import.
  • Receive documents from Operations, check container status in the Port system.
  • Organize job files, update them in the Smart Freight System, and send them to the Accounts Department for billing.
  • Open jobs in the Smart Freight System after receiving job files from the Head of Department.
  • Follow up on arrival notices with the shipping line and prepare payment vouchers.
  • Complete declarations for K1, K8, K9, and ZB1.
  • Prepare draft confirmations for customs duty and email them to customers for approval.
  • Submit online permit applications as needed (e.g., LKM, Agriculture, MAQIS, MTIB, SIRIM, IT Networking, FAMA, Veterinary).
  • Declare and submit documents via the SMK system and check for approval.
  • Follow up on the Electronic Delivery Order (EDO) status with customs and verify customer duty payments.
  • Inform the Head of Department (HOD) to make duty payments to customs once the customer has paid.
  • Print the e-gate pass and forward it to the Transport Department for container delivery follow-up.
  • Check the status of HS Codes and K1, and print the Customs Official Receipt (COR).
  • Organize job files, update them in the Smart Freight System, and forward them to the Accounts Department for billing.
  • Perform any additional tasks assigned by management as needed.
Qualification
  • Possess at least Higher, Secondary, SPM / STPM or Diploma in related field.
  • Minimum 2 years of working experience in forwarding.
  • Solid knowledge of logistics export procedure is a plus.
  • Efficient multitasking with good communications and time management skills.
  • Recent graduates in relevant fields are encouraged to apply.

Titimas Group of Companies

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Job Detail

  • Job Id
    JD1070103
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pelabuhan Klang, Selangor, Malaysia
  • Education
    Not mentioned