Customer Service Assistant Manager

Bukit Bintang, Kuala Lumpur, Malaysia

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Job Details

\tCollaborate with the European Assistant Support Manager managing support agents. (Main focus on Apac) and covering when European Assistant support manager is absent \xe2\x80\xa2\tEstablish and maintain productive working relationships with other professionals involved in the support of service users. \xe2\x80\xa2\tAssist in the management of the support team in relation to work practice, conduct, absence, supervision, support, and the identification of training needs. \xe2\x80\xa2\tAssist in the induction of new employees and in the recruitment process where required. \xe2\x80\xa2\tCo-managing with European Assistant Support Manager to adequately deploy staff to meet the support needs of clients. (24/5) \xe2\x80\xa2\tMaintaining and monitoring LifeChat, Email, phone system communication platforms ensuring support agents are following service guidelines and meeting KPI\xe2\x80\x99s. \xe2\x80\xa2\tAssist with any further tasks or projects as required. \xe2\x80\xa2\tMonitoring and guidance to optimize proactive support sales (Conversion o

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