Customer Service Assistant

Miri, M13, MY, Malaysia

Job Description

Interested candidates,

PLEASE ATTACHED in your comprehensive resume together with academic certificates / transcripts, copy of Identity Card (IC) & Expected Salary.

Duties & Responsibilities



- Handle export shipment documentation for domestic & international.

- Assist on prepare document clearance for Custom declaration.

- Responsible to issue invoices and make sure charges bill correctly.

- Prepare and send vessel schedule to customers and closely liaise with international carrier to ensure shipment schedule carry out as planned for both domestic and international shipment.

- Update and monitor container movement status in system.

- Deal and communicate with customers regarding export shipment matters (domestic & international shipment) - shipping schedule, documentation, loading requirements, cargo prospects.

- Keep records of customer transactions, inquiries and complaints.

- Liaise with forwarding agent, Port Authority and transporter regarding export shipment.

- Monitor and ensure KPI's set by each customer is meet.

- Check vendor invoices.

- Perform any other ad-hoc duties as assigned.

Requirement



Candidate must possess at least a Diploma/Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Required language(s): English, Bahasa Malaysia

Candidate who able to speak Mandarin is an added advantage.

Good interpersonal and communication skills, mature, dedicated, and responsible.

Must be able to meet deadline and willing to work under pressure.

Fresh graduates/entry applicants are encouraged to apply.

Computer literate. (MS Office - Word, Excel etc.)

Based in

Kuala Baram, Miri.



Job Types: Full-time, Permanent

Benefits:

Free parking Maternity leave Meal provided Opportunities for promotion
Schedule:

Day shift
Supplemental Pay:

Overtime pay Yearly bonus
Application Question(s):

Do you have experience dealing with customs clearance or understanding of related export compliance requirements? Do you have any experience in export documentation or international shipping? If yes, please briefly describe.
License/Certification:

Driving Licence (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD1122817
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Miri, M13, MY, Malaysia
  • Education
    Not mentioned