Customer Service Assistant

Petaling Jaya, Selangor, Malaysia

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Must be work under pressure, Independent, pro-active, good communication and interpersonal skills
Computer literate in Microsoft Office and SQL Accounting Software
5 working days 2 shifts 9.30am to 7.00pm / 12.30pm to 10.00pm / 2 days full shift 9.30am to 10.00pm
Able to work on shift, weekends and public holiday

Responsibilities

Liaise with customers, sub-contractors, IKEA Co-worker and relevant party
Provide information about products and services
Arrange/Rearrange appointment schedule for customer and ensure proper records of customer details & follow with reminder call
Handle and resolve customer/contractor complaints and issues
Perform necessary follow up
Manage day to day customer service operation including administration duties
Issue invoice, official receipt and credit note
Prepare report to relevant party
Attend meeting with relevant party especially IKEA Co-workers

Benefits

Ricebowl

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