Customer Service Assistant

Petaling Jaya, Selangor, Malaysia

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Mohon

Kelayakan

You have proven experience in customer service & internal sales
You would have excellent communication skills & problem solving skills
You would have minimum 2 years\' experience in related fields
You are able to understand and communicate well with mandarin-speaking customers.
You have great time management in multi-tasking and managing additional projects
You are a fast learner, independent worker, and a joyful team member

Tanggungjawab

Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
Identify and assess customer needs to provide appropriate solutions and recommendations.
Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
Stay updated on product knowledge, industry trends, and company updates to better assist customers
Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
Check and prepare customer DO and Invoice & arrange for delivery

Manfaat

Manfaat tambahan

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