Customer Service Assistant

Petaling Jaya, Selangor, Malaysia

Job Description


Mohon

Kelayakan

  • You have proven experience in customer service & internal sales
  • You would have excellent communication skills & problem solving skills
  • You would have minimum 2 years\' experience in related fields
  • You are able to understand and communicate well with mandarin-speaking customers.
  • You have great time management in multi-tasking and managing additional projects
  • You are a fast learner, independent worker, and a joyful team member
Tanggungjawab
  • Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
  • Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
  • Identify and assess customer needs to provide appropriate solutions and recommendations.
  • Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
  • Stay updated on product knowledge, industry trends, and company updates to better assist customers
  • Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
  • Check and prepare customer DO and Invoice & arrange for delivery
Manfaat
  • Annual leave and sick leave
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Career Progression opportunities
Manfaat tambahan
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Medical and Hospitalisation Leave
  • Training Provided
Soal Jawab Jawatan

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Job Detail

  • Job Id
    JD966786
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned