Customer Service Assistant
Shah Alam, M10, MY, Malaysia
Job Description
Location:
Shah Alam, Selangor (Hybrid - 2-3 days in office per week)
Requirements:
Must have a personal laptop/desktop and a reliable internet connection. Proficient in English (both written and spoken). At least 2 years of customer service experience is required. Ability to work fixed shifts, including weekends and public holidays. Capable of multitasking in a fast-paced environment, working independently with minimal supervision, and collaboratively within a team. Prior experience in Airbnb or the tourism industry is an added advantage.
Responsibilities:
Respond promptly to guest inquiries and provide accurate information. Handle customer complaints courteously and effectively, ensuring quick and satisfactory resolutions. Manage guest phone calls professionally. Coordinate between guests, the housekeeping team, and the operations team to resolve complaints efficiently. Address inquiries from support teams (Airbnb, Booking.com, Agoda, etc.). Maintain accurate records and update spreadsheets as required. Execute ad-hoc tasks as assigned by the Superior or Director(s).
Job Type: Full-time
Pay: RM2,000.00 - RM2,600.00 per month
Benefits:
Maternity leave Parental leave
Experience:
Customer Service: 1 year (Required)
Language:
English (Required)
Work Location: In person
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Job Detail
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Job IdJD1307067
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, M10, MY, Malaysia
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EducationNot mentioned