Customer Service Assistant

Shah Alam, Selangor, Malaysia

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Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes
Able to work in fast paced environment with high stress tolerance

Responsibilities

Manage shipping documentation formalities to ensure absolute accuracy and compliance
Process bookings and executes pertinent orders
Responsible for maintaining timely tracking status accuracy
Sourcing and qualifying contractors and direct negotiation with carriers for competitive pricing
Communicate with overseas office / agents / shipping line / clients
Attend to all clients\' inquiries via telephone or email and to response timely and accurately to their queries
Responsive to internal and external customers\' call for duty, addressing concerns and offer solutions
Maintain a proper and efficient filing system of all documents for easy and systematic retrieval
Perform other duties as assigned

Benefits

Additional Benefits

Ricebowl

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