Job Description

This is why you want to join us as Customer Service Assistant at Enza Zaden

At Enza Zaden, customer service means being part of a global mission. In this role, you'll ensure to perform and oversee administrative tasks related to customer service, including responding to stakeholder inquiries. You'll work in an international team, and support internal stakeholders with precision and care.You'll play a key role in international logistics and customer service for a leading vegetable seed company. From inventory and documentation to customer contact and compliance. You'll never be bored. Work closely with internal teams across departments and countries, in a dynamic and supportive environment

Make a difference as Customer Service Assistant
Join our international team in Malaysia and help ensure our high-quality vegetable seeds reach customers around the world smoothly and compliantly. As a Customer Service Assistant, you'll be the link to assist between logistics, sales, and customer satisfaction. Making a real impact every day. Next to that, you'll be responsible for:Liaise with customer service department and warehouse department regarding daily activities. Support the customer service team in processing transfer orders, monitoring sales orders, and receiving purchase orders (PO), and process them in the system. Ensure manual delivery order and dispatch note follow up in right procedures. Assist in planning of shipments and activities based on requirement. Apply and follow up with government agencies for certificates relating to import and export clearance. Manage customer purchase order/ sales order, from picking list still invoice status. Filling and perform other routine clerical tasks and ad-hoc support as required.

What you bring as a future colleague
As a Customer Service Assistant, you are service-minded, detail-oriented, and thrive in a structured environment. You enjoy working with both people and processes, and you know how to keep things running smoothly even when things get busy. You're flexible, proactive, and confident in your communication, both written and verbal. You work well independently but also enjoy being part of a team that supports each other.
You understand when to take initiative and when to align with colleagues or managers. You're motivated by contributing to a global mission and have a strong sense of responsibility when it comes to logistics, documentation, and customer satisfaction.
In short, you:Minimum SPM qualification or Diploma in Logistic/equivalent is preferred. Preferably with 1 years & above experience in the related field. Ability to communicate with all levels of management and staff. Knowledge of computer is essential (Word, Excel, PowerPoint, Outlook). Able to work in a teamwork environment and with minimal supervision.

Enza Zaden as your employer

With more than 3,000 passionate team members across the world, we're on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: vegetables with better taste, better yields, and better resistance. On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together, and everyone's contribution is valued. Throughout our 86 years, our family values, passion, independence and our focus on innovation have truly set us apart. Over 480 million people eat our vegetables every day, something we are very proud of! Our passion isn't just a trademark; it's our driving force, propelling our rapid growth. If you're ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.
What can you expect from us

We aspire to be a good employer that cares for our employees, both during and after their careers at Enza Zaden. Our most important benefits include:Active partnership in your professional development (personal growth); Tailor-made leadership development programs and global e-learning platform;

Join us for a career that grows with you!



Get in touch

You will receive an automatic confirmation of your application within minutes, and we will respond to your application within 10 working days.



Do you have any questions about our application process? Please feel free to reach out to: Nik Sayyidah Aisyah, N.Aisyah@enzazaden.com

Good to knowA business case assessment is part of the application process; This position cannot be filled on an interim basis; * Enza Zaden is an equal opportunity employer and does not discriminate based on background, identity or personal characteristics.