Job Description

Responsibilities:

• Provide an amazing, personalized experience for each customer
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails and calls
• Establish and maintain good relationships with customers
• Quick to identify solutions in the best interest of both; the customer and the company
• Take full ownership and follow up closely with customer queries
• Be proactive in providing the best solutions to meet customer needs
• Ensure feedback flows to various teams in ZALORA to improve our services

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree,
• Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
• Proven working experience in the related field
• Previous working experience in an e-commerce related environment
• Fresh graduates are encouraged to apply
• Must be able to work on alternate weekends
• Must be able to read and write in Mandarin

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The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia\xe2\x80\x99s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA\xe2\x80\x99s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world & leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

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