Job Description

Responsibility

Respond promptly to customer inquiries via phone, email, live chat, or any related with system support. Provide accurate product or service information and basic customer support. Assist in diagnosing common system problems and guide customers through step-by-step solutions. Escalate unresolved issues to appropriate internal teams (e.g., developers, and IT support). Monitor support queues and follow up with customers to ensure satisfaction. Maintain detailed records of customer interactions, technical issues, and resolutions. Collaborate with tech and product teams to relay customer feedback and identify common trends. Support onboarding processes and provide guidance to new users where needed. Identify customer needs and provide solutions based on the business goal and direction. Such other scope as may be determined by the Employer from time to time.

Requirements

SPM / Diploma / Bachelor's Degree in Business/Marketing/Communications or any related field. 1 year working experience in the related field is an advantages. Fresh Graduate are welcome to apply. Required language(s): Mandarin & English Independent, self-motivated, good critical thinking skills, great communication.

Benefits

5 Day Work Week, 10am - 6pm Shorter working hours Dental insurance Free parking Gym membership Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Job Type: Full-time

Pay: RM2,600.00 - RM2,900.00 per month

Benefits:

Additional leave Dental insurance Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Mandarin (Required)
Work Location: In person