Zeal Group
Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ? combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral data; Experience Design and Optimization Improvement: Based on insight analysis, lead the…
Job Description: Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele sales activities when required. Follow Standard Operating Procedures (SOPs) and maintain high quality service standards. Identify…
Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele sales activities when required. Follow Standard Operating Procedures (SOPs) and maintain high quality service standards. Identify gaps or…
Day to day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalation procedures, and contact details; Coordinate with vendors and internal…
Job Description: Day to day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalation procedures, and contact details; Coordinate with vendors…
Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in business design and product design. Analyze operational data, cases,…
About us: An award winning Fintech organization with a dedicated team of 600+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being product oriented for customer…
Analyse and Investigate episodes of Trading Risk and Trading Fraud in MT4 and MT5 trades. Be involved in solving any issues regarding Trading Fraud or Abuse. To ensure the most effective identification and prevention of fraud in different regions, as…
Zeal Group is an award winning FinTech organization committed to offering innovative products and solutions. Established in 2017, we have rapidly expanded to a team of over 700 employees globally ?. With offices strategically located across Europe, Asia, North &…
Job Description: Analyse and Investigate episodes of Trading Risk and Trading Fraud in MT4 and MT5 trades. Be involved in solving any issues regarding Trading Fraud or Abuse. To ensure the most effective identification and prevention of fraud in different…
Responsible for managing the Group Payment Operations Center, establishing and improving related system frameworks, creating a standardized and efficient operational management system, and achieving team goals. Identify transformation plans and address issues arising in the existing payment system's business products…
Job Description: Responsible for managing the Group Payment Operations Center, establishing and improving related system frameworks, creating a standardized and efficient operational management system, and achieving team goals. Identify transformation plans and address issues arising in the existing payment system's…
Lead and supervise a team of customer service representatives. Provide guidance, coaching, and support to ensure the team meets performance goals. Ensure the team adhere to the manuals, policies, and guidelines. Provide ongoing coaching and training to enhance the skills…
Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers. About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a…
Job Description: Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers. About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown…
Job Description: Lead and supervise a team of customer service representatives. Provide guidance, coaching, and support to ensure the team meets performance goals. Ensure the team adhere to the manuals, policies, and guidelines. Provide ongoing coaching and training to enhance…
About the role This role will be based in Kuala Lumpur, Malaysia. As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top tier assistance. Your role is to ensure support across various departments, including key…
About the Company Join Zeal Group, the award winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and…