My Senior Desktop Support Engineer

Kuala Lumpur, Malaysia

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Day-to-day user support;
End user equipment support;
Basic server and network equipment support;
Inventory management;
Monitoring queue and routing tickets;
Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
Coordinate with vendors and internal resources to ensure operational excellence;
Monitoring applications and services;
Perform day-to-day operational tasks to maintain healthy system function;
Review and analyse information systems to improve quality and stability;
Microsoft and other software license management;
Incident, Problem, and Change management;
Takeover support of new systems and procedures.

Requirements

Minimum 3 years' experience in IT as an end user support specialist;
End user equipment support;
Knowledge of desktop operating systems;
Ability to evaluate and solve complex problems and issues;
Knowledge of SQL, XML, PowerShell;
Knowledge of server and network infrastructure;
Understanding of the API principle;
Understanding of the architecture of the multi-tier systems
Knowledge of scripting languages such as Bash, PowerShell, etc, support is beneficial
Documentation skills;
Communication skills;
Able to communicate in English and Mandarin, Cantonese language skills are good to have