Job Description

SpeedX is a tech-enabled last-mile delivery company founded in 2022, offering fast, reliable, and flexible shipping solutions for e-commerce businesses across the U.S. and Canada. In line with our expansion, we are building a customer service team in Malaysia together with KGW Group.

:

We are seeking a dedicated and enthusiastic candidate to join us as a Tier 1 Customer Service Agent at our Malaysia office. In this frontline role, you will be the

first point of contact

for customers, playing a key part in delivering responsive and high-quality service. You will assist clients with inquiries, resolve issues, and provide information about our logistics operations across the

USA and Canada

.

Your working hours are from 08:30 to 17:30 Monday to Friday.

Responsibilities:

Respond to customer inquiries via email, chat, and SMS in a timely and professional manner. Provide accurate information regarding shipping options, tracking, and delivery times. Assist customers in resolving issues related to shipments, including address updates, delays, and lost packages. Update customer information and maintain accurate records in our system. Use Zendesk to manage customer interactions and track resolution progress. Collaborate with other team members and departments to ensure customer satisfaction and overall success. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Participate in training sessions and team meetings to improve skills and service quality.

Qualifications:

Diploma or higher. Proficient in English, both written and verbal; additional languages are a plus. Experience with Zendesk or similar customer service platforms preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle high volumes of inquiries. Problem-solving skills and a customer-oriented mindset. Basic knowledge of logistics and shipping processes is a plus, but not required.
Job Type: Full-time

Pay: RM2,400.00 - RM3,900.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person