Customer Service Based Shah Alam (mandarin Speaker)

Shah Alam, Selangor, Malaysia

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Mohon

Kelayakan

SPM/STPM or equivalent certificate holders with at least 2 years of work experience
Diploma / Degree Fresh are welcome to apply
Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
This is 24/7 shift work (5 days work 2 days off)
Willing to work at UOA Business Park

Tanggungjawab

Handles and responds to customer enquiries and complaints through phone, and/or e-mails.
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Identifies and escalates difficult and complex issues to senior team members.
Maintains a positive, empathetic and professional attitude towards customer.
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
Keeps updated with company procedures and processes

Manfaat

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