Job Description

Job Title: Customer Service Executive / Advisor

Location: KL Sentral, Malaysia

Employment Type: Full-Time / Permanent

Working Hours: 24/7 Rotational Shifts

Industry: Customer Support / BPO / Contact Center

Job Responsibilities

Handle customer inquiries via chat, email, and calls professionally Provide accurate information about products and services Resolve complaints efficiently and escalate when required Maintain customer records and interaction logs Ensure high levels of customer satisfaction and service quality Follow company policies, processes, and compliance standards Meet performance KPIs such as response time, resolution rate, and CSAT
Minimum Requirements

Education: SPM or above Experience: Freshers welcome / 1+ year experience preferred Language Skills: Fluent in English Additional language (Mandarin) is an advantage Strong communication and problem-solving skills Basic computer knowledge Willing to work on rotational shifts
Preferred Skills

Customer handling experience Multitasking ability Attention to detail Critical thinking and empathy
Benefits

Competitive salary package Allowances & incentives Medical & insurance coverage Clear career growth path International work exposure
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