Join our team as a Customer Service Consultant and be the face of our retail outlets. You'll welcome walk-in customers, assist them with products and services, handle transactions with care, and make sure every visit is a smooth and positive experience. If you enjoy meeting people, solving problems, and creating great customer moments, this is the role for you!
Responsibility
Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
To maintain accurate and comprehensive record of new and existing customers.
Requirements
Candidate must possess at least a SPM or Diploma in any field or equivalent.
Preferably with retail experience in telecommunication products and services.
At least One (1) year of working experience in the related field is required for this position.
Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
Sales oriented and able to work independently.
Good communication and good customer services.
Good discipline and work as a team.
Able to work in
UMobile, Ipoh Parade Store
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
Health insurance
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Experience:
Retail sales: 1 year (Preferred)
Work Location: In person
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