Job Description

Role Description

This is a full-time on-site role for a COD - Customer Service Cum Forwarding at ORBIT SHIPPING SDN BHD, located in Klang. The Customer Service Assistant will be responsible for providing customer support, ensuring customer satisfaction, handling communication with clients, and assisting with various customer service-related tasks.

- impot / export

- customs declarations process (K1) for import shipment

- communicating with customers to understand their customs brokerage needs & provide information and updates on their shipments

- processing import documentation and providing accurate and timely information to customers regarding customs regulations, fees and duties

- addressing customer inquiries & concerns

- monitor closely the delivery schedules (FCL & LCL shipments)

- liaise with local customer for arrival shipment, dutiable shipment and delivery status

- arrange truck for delivery of required

BENEFITS

- TRAINING WILL BE PROVIDED

- PARKING AND MEDICAL CLAIM

- BASIC UPTO 2.5K - 3K

- DIPLOMA/BACHELOR'S DEGREE OR EQUIVALENT

Qualifications

Strong Interpersonal Skills and ability to maintain positive client relationships Proven track record of ensuring Customer Satisfaction and effective Conflict Resolution Excellent Communication skills, both written and verbal Attention to detail and strong organizational skills Ability to work effectively in a team-oriented environment Proficiency in using customer service software and Microsoft Office suite Prior experience in the shipping or logistics industry is a plus High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous
Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person