Customer Service (document Intake Coordinator) Mandarin Speaker
Petaling Jaya, Selangor, Malaysia
Job Description
- Prior experience preferred with firms like HR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required
Overview
So, what will you be doing as a Customer Success Specialist?
As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our logistics industry clients.
In this role, your primary focus will be to build strong relationships, understand client needs, and provide exceptional service and support throughout their journey with our logistics solutions.
At our company, we value strong communication and exceptional customer service skills. You\'ll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You\'ll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.
This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.
If you\'re passionate about customer service and ready to take on a new challenge, we want to hear from you
Your Responsibilities
- Data Processing work related to the logistic field.
- Process involves receiving document set in email.
- Organizing the documents by type in HR tool
- Manually search shipment in Navisphere ( HR\'s TMS - Transportation Management System)
- Validate document type matches actual document.
- Name document as per type (eg. Master bill of lading, House bill of lading, Bill of Materials etc.)
- Ensure customers enquires are responded and resolved with the SLA given.
Job Details
- Company: Teleperformance Malaysia
- TP Code: JS-C001 HR-CSS-MN-Jan
- Language: Mandarin + English
- Location: Petaling Jaya
- Shift: 9:00am to 6:00pm Monday to Friday (including public holiday)
- Attractive Salary, medical, and insurance coverage
- Young, energetic, and supportive team!
- Diversified and inclusive culture
- World Class Training and Career Progression
- Back-office Work
- Annual Leave
- Medical and Hospitalisation Leave
- Medical Insurance
- Training Provided
- 5 Working Days
Ricebowl
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Job Detail
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Job IdJD1008260
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned