Job Description

Providing information about products and services including pricing, availability, delivery options, and order status Providing customer support via email, phone, or social media channels such as Facebook or Twitter Responding to questions about products, shipping, returns, exchanges, and other topics Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify, Shopee, Lazada etc Answering questions about products, shipping rates, billing issues, return policies, etc. Creating and maintaining records of customer interactions with the company or its affiliates Handling returns, exchanges, and other customer service issues related to online purchases
Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Chinese (Preferred)
Work Location: In person