Responding promptly to shoppers' and sellers' inquiries through various channels.
Assist and address the issues such as orders, cancellations, refunds
Suggest solutions and problem-solving on shoppers' issues and escalate the issues to the support team when needed.
Work closely with the team to rectify and improve customer service guidelines and the fulfillment process.
Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Follow up to ensure that appropriate actions were taken on shoppers inquiries
Handle changes in policies or renewals
Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.
Job Type: Full-time
Pay: RM3,300.00 - RM4,500.00 per month
Benefits:
Additional leave
Cell phone reimbursement
Free parking
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Application Question(s):
May i know your expected salary (RM) and notice period?
Education:
Bachelor's (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.