Customer Service Engineer

Bayan Lepas, M07, MY, Malaysia

Job Description

Responsibilities:



Provide pro-active customer orientated services and responsible for building up a business through gaining new customer and core customer market share. Oversee the management of assigned customer accounts. Responsible for materials liability claims and other related commercial claims from customers Achieve revenue and organic growth targets. Handle RFQs, pricing, legal matters, and negotiations within designated areas. Drive the customer/account P&L, focusing on sales, margins, mark-ups, contribution goals, inventory goals, and other cost drivers. Build and maintain strong relationships with customers through timely and accurate data sharing. Serve as the primary communication channel for customers and manage escalations. Provide engineering processes knowledge during feasibility assessments for customer requests and proposed changes. Lead customer programs and cross-functional management, collaborating with project managers to meet customer requirements and objectives (e.g., VA/VE, NPI, Transfer programs). Collaborate with design, R&D, and process engineering teams to ensure product manufacturability and alignment with customer technical requirements. Coordinate and host customer visits, audits, and technical reviews. Identify and develop new business opportunities through market research and lead generation. Collaborate with the ASE global sales team to identify and drive opportunities. Work with NPI lead to oversee NPI progress to meet customer NPI & Mass Production schedule.

Requirements:



Bachelor's Degree with at least 3 years of experience in program management / engineering / or new product introduction (NPI), preferably in the semiconductor or electronics industry. Good presentation and communication skills, including preparing materials for meetings.

Fluent in English and Mandarin to support regional customers in Asia or Europe

. Able to manage multiple tasks, solve problems, and adapt to changing priorities. Comfortable communicating with people at all levels, including senior management. Good understanding of the product development lifecycle and supply chain processes such as forecasting, planning, inventory, manufacturing, and logistics.
Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM8,500.00 per month

Benefits:

Dental insurance Free parking Health insurance Meal allowance Opportunities for promotion Professional development Vision insurance
Work Location: In person

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Job Detail

  • Job Id
    JD1299790
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bayan Lepas, M07, MY, Malaysia
  • Education
    Not mentioned