Customer Service Engineer (klcc Us Support)
Job Description
Customer Service Engineer (US support) - KLCC
To handle customer inquiries through email, chat, and call backs.
The role focuses on delivering excellent service, resolving issues quickly, and ensuring customer satisfaction
Key Responsibilities:
Respond to customer inquiries through multiple channels.
Escalate and follow up on issues when needed.
Document interactions in the CRM system.
Work with internal teams to resolve customer concerns.Maintain clear, professional communication at all times.
Requirements:
Minimum Diploma/Degree preferred.
Excellent written and spoken English.
Previous customer service or BPO experience is an advantage.
Strong problem-solving and multitasking skills.
Willing to work shifts, including weekends and public holidays.
Job Type: Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
Health insurance
Opportunities for promotion
Professional development
Application Question(s):
Are you willing to work on US shift?
Language:
excellent english 9/10 (Required)
Work Location: In person
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Job Detail
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Job IdJD1232061
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned