Job Description

• Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.
• To exceed customers\' expectations in terms of customer service and accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Report on customer feedback and complete call logs and reports.
• Candidate must possess at least a SPM and above
• Required language(s): English and/or Bahasa Melayu
• Fresher or Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
• Applicant must be willing to work in Ara Damansara, Selangor

Job Type: Full-timeSalary: RM2,000.00 - RM2,300.00 per monthBenefits:

• Professional development

Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer service in service industry: 1 year (Preferred)

Language:

• English (Required)
• Bahasa (Preferred)

Ability to Commute:

• Ara Damansara (Required)

Ability to Relocate:

• Ara Damansara: Relocate before starting work (Required)