Customer Service Excellence Executive

Bangi, Malaysia

Job Description


\xe2\x80\xa2 Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. \xe2\x80\xa2 Provide internal sales support which including preparing quotation, confirmation order, delivery orders, invoices and other relevant documents. \xe2\x80\xa2 Assist sales order processing and follow up on the delivery status of orders and track on the collection. \xe2\x80\xa2 Co-ordinate with the logistics department to ensure on-time delivery to the customer. \xe2\x80\xa2 Liaise with customers to provide update order status. \xe2\x80\xa2 Process sales data, sales progress reports and other sales related records and reports. Requirement: \xe2\x80\xa2 Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent. \xe2\x80\xa2 At least 1 year(s) of working experience in the related field is required for this position. \xe2\x80\xa2 Preferably Junior Executives specializing in Customer Service or equivalent. \xe2\x80\xa2 Customer orientated and ability to adapt/respond to different types of characters. \xe2\x80\xa2 Detailed oriented and passionate towards serving others with great enthusiasm. \xe2\x80\xa2 Able to commute to Bangi
KVC Industrial Supplies Sdn. Bhd. is Malaysia\xe2\x80\x99s leading industrial solution provider, headquartered in Bandar Baru Bangi, Selangor. Founded in 1989, our business has grown and expanded across Malaysia. We have more than 20 sales office with more than 700 associates serving 6,000 active customers. To ensure sustainable growth, we diversified our business to continue to exceed our customer\xe2\x80\x99s expectations. In 2012, KVC formed an alliance with Sonepar (www.sonepar.com), the Number 1 Global Electric Distributor to pool industry insights and further accelerate our growth. OUR PEOPLE ARE IMPORTANT TO US Besides hiring new talents, we spend a lot of our time developing our existing talents. No matter who they are, everyone is given equal opportunities to grow and develop in KVC. To succeed in our goal of \xe2\x80\x9cGrowth Through Partnership\xe2\x80\x9d, we aim to create a strong performance culture by establishing a lifelong learning concept through our Learning and Development Program \xe2\x80\x93 \xe2\x80\xa2 Next Generation Development Program \xe2\x80\xa2 Manager Development Program \xe2\x80\xa2 Executive Development Program \xe2\x80\xa2 KVC Structured Internship Program KVC was awarded the Silver Award for Employer of Choice (Private Sector) in the 19th Malaysia-International HR Awards 2019, hosted by the Malaysian Institute of Human Resource Management (MIHRM).
Bachelor\'s or Equivalent

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Job Detail

  • Job Id
    JD934087
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangi, Malaysia
  • Education
    Not mentioned