Job Description

Position

: Customer Service Executive (Inbound) - For Telco Products

Location:

Ara Damansara, Petaling Jaya

Salary:

Basic Salary

(RM 2,300 ENG/BM Speakers)

(RM 3,100 - Mandarin)

Benefits:

KPI allowance - up to RM 500 Night shift allowance--up to RM400 Extra allowance--up to RM600 (Minimum 120 hour per month) Overtime (OT)

if required only*
Training provided (4 weeks) Nearby LRT Ara Damansara

Working Days:

5 days on, 2 days off

Working Hours

: 24/7 Rotational Shifts--(9 working hours)--1 shift per day

Requirements:

Excellent communication and writing skills in English and Bahasa Malaysia. SPM leavers are encouraged to apply. Able to work on rotational shifts. Prior working experience in the call service industry will be an added advantage. Good problem-solving skills and ability to perform in a high-paced working environment. Age Group: 18-55 years old.

:

Attend to and resolve customer/client questions or complaints via phone call, email, or live chat. Regularly contacting customers to ensure their experience with a product or service is satisfactory. Direct calls from customers to the appropriate department when necessary. Ensure a positive attitude towards customers at all times. Possess a strong understanding of the company's products. Keep records of customer interactions.
Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

Professional development
Application Question(s):

Able to work rotational shifts?
Education:

STM/STPM (Required)
Work Location: In person