Handle incoming customer inquiries via phone calls, emails, and chat in a professional and courteous manner.
Assist customers related to Social media related queries.
Resolve customer complaints, issues, and concerns promptly and effectively, aiming for first-call resolution.
Utilize customer service tools, systems, and databases to access customer information, update records, and process transactions accurately.
Benefits
5 days working
Complexity Allowance
Performance based Incentive (KPI)
Additional Benefits
EPF / SOCSO / PCB
Medical and Hospitalisation Leave
Training Provided
Allowance Provided
Medical Insurance
Overtime Pay
5 Working Days
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Ricebowl
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