Customer Service Executive 24*7 (mandarin)

Kuala Lumpur, Malaysia

Job Description


  • Handle incoming customer inquiries via phone calls, emails, and chat in a professional and courteous manner.
  • Assist customers related to Social media related queries.
  • Resolve customer complaints, issues, and concerns promptly and effectively, aiming for first-call resolution.
  • Utilize customer service tools, systems, and databases to access customer information, update records, and process transactions accurately.
Benefits
  • 5 days working
  • Complexity Allowance
  • Performance based Incentive (KPI)
Additional Benefits
  • EPF / SOCSO / PCB
  • Medical and Hospitalisation Leave
  • Training Provided
  • Allowance Provided
  • Medical Insurance
  • Overtime Pay
  • 5 Working Days
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Job Detail

  • Job Id
    JD1030577
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned